Privacy policy
Last updated: July 10, 2026
Introduction: Scented Story Co. Private Limited ("we", "us", "our") operates the website https://scentedstoryclub.com and is committed to protecting the privacy of everyone who visits our site or purchases our products. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you. By accessing our website, creating an account, or placing an order, you acknowledge that you have read and understood this Policy.
Information We Collect: We collect information that you provide to us directly, such as your name, email address, phone number, shipping and billing address, account login details, order history, payment-related information, product reviews, and any messages you send to our customer support team. We also collect information automatically when you use our website, including your IP address, approximate location, browser and device type, the pages you visit, and cookie and session data. In addition, we may receive information from third parties such as our payment gateway, courier partners, and analytics or advertising services like Google Analytics and Meta Pixel. Payment card and banking details are processed securely by our authorised payment partners and are never stored on our own servers.
How We Use Your Information: We use this information to process and deliver your orders, manage your account, respond to your enquiries, send order confirmations and delivery updates, and, where you have given us consent, to send you marketing communications about new launches and offers. We also use this data to improve our website, detect and prevent fraud, maintain accurate business records, and comply with applicable law. We do not sell, rent, or trade your personal information to anyone. We only share it with trusted service providers who help us run our business, such as payment processors, courier companies, hosting providers, and marketing tools, all of whom are required to keep your information confidential and use it only to provide their services to us. We may also disclose information where required by law, court order, or government request, or in connection with a merger, acquisition, or sale of our business.
Sharing & Cookies: Our website uses cookies and similar tracking technologies to help it function properly, to remember your preferences, to understand how visitors use our site, and to show relevant advertising. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the website, such as your ability to complete a purchase.
Your Rights & Data Retention: Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of your data, withdraw any consent you have previously given, and opt out of marketing communications at any time. We retain your information only for as long as necessary to fulfil the purposes described above, or as required by law; for example, order and transaction records are kept for a minimum of seven years for accounting and tax purposes. To exercise any of your rights or to ask us to delete your account, please write to us at query@scentedstoryclub.com.
Security & Children's Privacy: We take reasonable technical and organisational precautions, including encrypted data transmission and restricted access controls, to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. Our website is intended for individuals who are eighteen years of age or older, and we do not knowingly collect personal information from minors; if you believe a minor has shared personal information with us, please contact us immediately so we can delete it.
Changes & Contact: We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law, and any revised version will be posted on this page with a new effective date. If you have any questions, concerns, or complaints about this Policy or how we handle your personal information, please contact us at query@scentedstoryclub.com, or write to Scented Story Co. Private Limited, No. 36 Vadamalai Street, Kondithope, Chennai, Tamil Nadu – 600001, India.